Customer Support

Providing peace of mind through industry-leading technical support packages, remote monitoring of equipment and a preventative maintenance service that prevents major problems before they arise, we ensure maximum levels of performance and stocks at all times. On call when you need us - with a fast and effective service.

Click Support Portal to log a support ticket or to view our knowledge base.

Support PortalTeamViewer
Spectrum Building

"Excellent service and rapid response time as always. Many thanks."

"Excellent service from sales enquiry to delivery and installation."

"Really pleased with the service we received and efficiency of the guys on site fitting the new machines."

"The engineer that attended was extremely helpful and always is when he comes in to help us with the printer."

"Engineer was very polite and courteous, and extremely professional at his job"

Customer First

Spectrum has a reputation of excellence based upon outstanding levels of service and quality products. Our award-winning team adheres to best practice and we are proud to serve every one of our customers across the UK and Europe.

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"Our customers come first, so we train our staff to the highest levels to ensure their needs are met on a daily basis. We are here as a reliable and trusted technology partner to allow our customers to focus on what matters most to them… running their businesses. We take care of the rest."

Katrina EllamService Director

Our dedicated helpdesk and team of field engineers are always on hand to provide industry-leading support, maintenance and repairs under our tailored after-sales, service and supports contracts for your hardware and software.

With unrivalled support from the tech experts on our software helpdesk, you will benefit from a high-level service where your software queries can be dealt with remotely. Our specialist implementers not only create innovative solutions, but they ensure that, once installed, your software continues to work effectively for your organisation for years to come.

Prevent problems and avoid unnecessary breakdowns and periods of downtime. We’ll monitor your print hardware to ensure any issues are immediately flagged and resolved remotely wherever possible, whilst time-consuming jobs such as checking toner and print levels are handled automatically.

We currently serve over 1,200 customers across the UK and Europe and achieve industry-leading fix times for 4,500 print devices and hundreds of Digital software installations. Working from our state-of-the-art Support centre, our specialist hardware screening and software support teams achieve a feedback rating and Net Promotor Score of over 90 from our loyal customers.

We survey all our support call outs and use the well-known NPS or Net Promoter Score. Out current score is 71, considered to be excellent. For more information on NPS, please click here.

Don't just take our word for it...

We've delivered amazing results in a variety of sectors. Browse our success stories to see what we've managed to achieve for organisations just like yours.